Improving Service and Customer Satisfaction with McEasy’s VSMS Solution
Live View
Successfully provided accurate location information of the fleet and drivers
Fleet Management
Successfully identified issues in case of delivery challenges
Challenge
PT KMDI is a pioneer in reliable car delivery with the widest network throughout Indonesia. The challenges faced by KMDI include manual operational processes and difficulties in tracking fleets and moving assets.
Difficulty in Tracking Fleets Reduces Operational Process Efficiency
The Solution
Live View
The challenge of efficiently tracking fleets and mobile assets has been addressed by the Live View feature. This feature provides 24-hour real-time fleet monitoring access. KMDI has successfully improved service and customer satisfaction with the Live View feature.
“With the Live View feature, we have been greatly assisted in tracking fleets 24 hours in real-time.”
The Solution
Fleet Management
The manual operational processes are no longer a challenge with the Fleet Management feature. The integrated GPS tracker with Fleet Management facilitates real-time monitoring of the entire fleet of trucks and assets
“McEasy has become our partner in enhancing customer satisfaction by providing faster information, including real-time fleet tracking, delivery accuracy, and estimated time of arrival.”
Video in Recap
Success Story
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